Refund Policy
At KINGLY T, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition.
- Products must include original tags and packaging.
- Proof of purchase or order confirmation is required.
Items that are damaged due to misuse or normal wear are not eligible for returns.
Non-Refundable Items
The following items cannot be returned or refunded:
- Final sale items
- Gift cards
- Customized or personalized products
- Items marked as non-returnable
Refund Process
Once we receive and inspect your returned item:
- You will receive a confirmation email.
- Approved refunds will be processed to your original payment method.
- Refunds may take 5–10 business days to appear depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- We recommend using a trackable shipping service.
Order Cancellation
Orders may only be canceled within a limited time after purchase before processing begins.
Contact Us
If you have any questions regarding returns or refunds, contact us:
Email: kinglytmusic@gmail.com
Phone: +1 327 523-8705
Address: 1902 E 42nd Street, Indianapolis, IN 46205, USA